Shipping, policies and frequently asked questions.
Have a question or two?
This is where we do our best to answer them! Below you’ll find details on our company, our products, our payment and shipping policies and more.
If you’re looking for more, just want to say hello, or have adorable baby pictures to send us (yes, please!), head over to our contact page. We can’t wait to hear from you!
About Our Company
Who runs Baby Blossom Company?
Baby Blossom Company is owned and operated by Cindy and Danielle, a mother- daughter duo living in Connecticut. Read more about our team on our about page.
Where are you located?
We are proud residents of Connecticut, which is why we opened our studio right here! All of our products are assembled and stored in our studio, which is a safe and smoke-free environment to ensure that all of our products are newborn-friendly.
About Our Products
Are all of the items included usable upon arrival?
We’re proud to say that all of the pieces are 100% usable after disassembly. No glue, tape or sewing is used for assembly. We do recommend washing all items prior to first use with the usual color sorting practices. You know what to do.
Can I place a custom order?
Yay, we’re so glad you asked. If you fall head over heels for a “made to order” product, but love the colors or item exactly as pictured, let us know! We’ll do our very best to recreate it for you. Visit our custom ordering page to learn more, start the process and see some of our favorite custom creations!
Can I include a card with my order?
Of course! If you would like us to add a short note to the recipient on the card, simply include it in the “order notes” box at checkout. Don’t forget to add a signature so the recipient knows whom to thank for their delivery!
Payments & Shipping
What payment methods do you accept?
We happily accept PayPal and credit cards. Please note that all PayPal payments are expected at time of purchase.
How does shipping work?
Each and every Baby Blossom product is carefully hand-assembled and shipped with new packaging materials to ensure it arrives safely.
Delivery confirmation is included in the shipping price and insurance is available upon request for an additional charge.
Once the package leaves our hands and is accepted at the shipping carrier, it is – quite literally – out of our hands, however we are always available to assist with delayed packages, and other postal issues.
What happens if my gift is sent back to BBco as return-to-sender?
For the rare instances where a package is returned to us as undeliverable, forwarding order expiration, or any other potential issues, we are happy to reship following this procedure:
- We will notify you that your gift has been returned and the reason it was returned (not picked up, refused, invalid address).
-You provide an updates mailing address to attempt redelivery
-We will repackage your gift in a new, clean shipping box with new packaging material
-We will send you an invoice for the actual postage to reship and a $15 re-processing fee
-Once the invoice is paid, we will re-ship your gift to the recipient
-If the invoice is not paid within 10 business days, the gift is considered unclaimed and becomes the property of Baby Blossom Company
Can you rush my order?
If there is an event date quickly approaching, please contact us. We’ll do our very best to accommodate you!
Can you ship my order as a gift?
Yes! Since our gifts are shipped directly to the gift recipient the majority of the time, the unboxing experience is something we prioritize. All of our bouquets arrive beautifully wrapped in cellophane and tied with a bow. Cakes are wrapped with protective wrapping to keep decorations in tact and undamaged. All of our packages are topped with branded tissue and a sticker so the recipient has the feeling of a true gift unwrapping experience.
If we’re delivering a gift, be sure to provide a personalized message and the recipient’s address. Don't forget to sign the card so they know whom to thank for the gift!
Receipts are not included in the package unless requested.
What is your lead time?
Our gifts are proudly handmade to order! Once you place your order, please allow 3-5 business days for production plus transit time for delivery (not including the day your order was placed). Bulk orders or customized gifts are subject to longer production times.
If you’re in a pinch, email us at firstname.lastname@example.org, and we’ll see what we can do to accommodate your deadline.
Do you accept returns?
All sales are final (but trust us, they'll love it). We don't accept returns, exchanges or cancellations. In the very unlikely event that your gift arrives in less than perfect condition or is incorrect, please notify us within 24 hours of delivery and we'll do our best to make it right!
I am worried my gift won't arrive on time. Is it possible to upgrade to rush shipping?
No problem! Please send us an email at email@example.com with the recipient's zip code and we will be happy to assist you with upgraded shipping options.
If the order was already placed and you would like to upgrade, please notify us the same day the order is placed and we will assist with an upgrade as long as the gift is not yet in production.
Where is my tracking number?
A tracking number is generated once we print your shipping label, which happens the same day the gift ships. You will receive an email notification letting you know your gift has shipped and the tracking number will be provided. If you have not received a tracking email, please check your spam folder. If you still need assistance locating, shoot us an email at firstname.lastname@example.org and we are more than happy to assist.
I ordered with expedited shipping, but my order arrived late.
We're so sorry to hear that. Unfortunately, if a delay happened on the postal carrier's part, it is out of our control and we cannot offer refunds for shipping costs at this time. Of course, if it's an egregious delay, please email us and we'll see what we can do.
My package was marked as delivered, but I didn't receive it?
We always recommend shipping to a secure, attended location. Unfortunately, this scenario is completely out of our hands and we cannot assist in recovering your package, but we've found that the following tips almost always recover a missing package.
- Check with neighbors and around your house to see if it was left in an unusual location.
- Check with your local post office to be sure it isn't being held for pick up. You can also request the GPS coordinates for the delivery to be sure it was delivered to the correct location.
-File a claim with the post office. We are more than happy to provide any information they need on our end as well.
In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost. We are not able to refund or replace lost or stolen packages.
Do you accept wholesale orders?
We have temporarily suspended our wholesale offerings to new accounts. Please email email@example.com to be notified when we relaunch!
Please note our business hours are:
Monday - Friday 9AM - 5PM EST
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond. We promise we’ll get back to you promptly!