Shipping, policies and frequently asked questions.
Have a question or two?
This is where we do our best to answer them! Below you’ll find details on our company, our products, our payment and shipping policies and more.
If you’re looking for more, just want to say hello, or have adorable baby pictures to send us (yes, please!), head over to our contact page. We can’t wait to hear from you!
About Our Company
Who runs Baby Blossom Company?
Baby Blossom Company is owned and operated by Cindy and Danielle, a mother- daughter duo living in Connecticut. Read more about our team on our about page.
Where are you located?
We are proud residents of Connecticut, which is why we opened our studio right here! All of our products are assembled and stored in our studio, which is a safe and smoke-free environment to ensure that all of our products are newborn-friendly.
About Our Products
Are all of the items included usable upon arrival?
We’re proud to say that all of the pieces are 100% usable after disassembly. No glue, tape or sewing is used for assembly. We do recommend washing all items prior to first use with the usual color sorting practices. You know what to do.
Can I place a custom order?
Yay, we’re so glad you asked. If you fall head over heels for a “made to order” product, but love the colors or item exactly as pictured, let us know! We’ll do our very best to recreate it for you. Visit our custom ordering page to learn more, start the process and see some of our favorite custom creations!
Can I include a card with my order?
Of course! We include a card with every product we ship, and we love adding custom notes. If you would like us to add a short note to the recipient on the card, simply include it in the “order notes” box at checkout. Don’t forget to add a signature so the recipient knows whom to thank for their delivery!
Payments & Shipping
What payment methods do you accept?
We happily accept PayPal, money orders, personal checks, and credit cards. Please note that all PayPal payments are expected at time of purchase.
Money orders and personal checks must be received within 7 days of placing the order. Shipping will be held until after the funds have cleared our account.
How does shipping work?
Each and every Baby Blossom product is carefully hand-assembled and shipped with new packaging materials to ensure it arrives safely.
Delivery confirmation is included in the shipping price and insurance is available upon request for an additional charge.
Once the package leaves our hands and is accepted at the shipping carrier, it is – quite literally – out of our hands.
For the rare instances where a package is returned to us as undeliverable, forwarding order expiration, or any other potential issues, we will let you know immediately. We will provide the options to repay shipping and have it sent out again, or have your purchase price (not including the shipping costs) refunded.
Can you rush my order?
If there is an event date quickly approaching, please contact us. We’ll do our very best to accommodate you!
Can you ship my order as a gift?
Yes! All of our bouquets arrive beautifully wrapped in cellophane and tied with a bow. If we’re delivering a gift, be sure to provide a personalized message and the recipient’s address. We will write up a card and make sure it goes to the right shipping address. That way it is ready to be presented right out of the box!
Receipts are not included in the package unless requested.
Do you accept returns?
All sales are final (but trust us, they'll love it). We don't accept returns, exchanges or cancellations. While we’re confident that you’ll love what we create for you, we understand that things happen. If you have an issue with your order, just contact us and we will work with you to sort it out.
Do you accept wholesale orders?
Why yes, we do! Contact us and we'll get back to you with pricing and all of the minimum order details.